Payment Methods
These Payment Terms apply to purchases made at sharkbbag.com. They explain our accepted payment methods, payment authorization, pricing, billing, and payment-related support. Please review these terms before placing an order.
1. Payment Processing. SHARKBBAG uses Shopify Payments as its primary payment processor. Payments are submitted through our website’s checkout and are subject to authorization by your card issuer or payment provider. By submitting an order, you authorize SHARKBBAG and its payment service providers to process the total amount you approve at checkout.
2. Accepted Payment Methods. We accept the following payment methods through Shopify Payments, subject to availability for your transaction:
- Visa: Eligible Visa credit and debit cards.
- Mastercard: Eligible Mastercard credit and debit cards.
- American Express: Eligible American Express cards.
- Shop Pay: Accelerated checkout using an eligible payment method associated with your Shop Pay account.
- Apple Pay: Available through supported devices, browsers, and eligible cards in your Apple Wallet.
- Google Pay: Available through supported devices, browsers, and eligible payment methods associated with your Google Pay account.
Payment availability can depend on your location, checkout currency, device, browser, card issuer, and payment provider. The options displayed at checkout identify the methods available for your purchase.
Maestro and UnionPay: Acceptance of Maestro and UnionPay is not guaranteed through our Shopify Payments checkout. These cards may be used only where checkout explicitly supports them for your transaction. If they are unavailable, please select another supported payment method.
A card stored in a digital wallet must still be eligible for the transaction. Using Apple Pay, Google Pay, or Shop Pay does not guarantee acceptance of an otherwise unsupported card.
3. Shop Pay and Installment Payments. Shop Pay is an accelerated checkout service. The availability of Shop Pay does not automatically mean that Shop Pay Installments or other financing options are available.
Any installment option must be expressly offered at checkout. If offered, eligibility, payment schedules, interest, and other financing conditions will be disclosed by the financing provider before you agree to use that option.
4. Prices and Payment Currency. Product prices and their applicable currency are displayed on our website. Your payment is processed in the currency identified at checkout and recorded in your order confirmation. Please review the currency and total amount before submitting payment.
If your card or bank account uses a different currency, your bank or payment provider may convert the transaction and apply its own exchange rate or foreign transaction fee. These charges are determined by your financial institution and are separate from charges collected by SHARKBBAG.
5. Taxes, Shipping, and Total Charges. Before you place your order, checkout displays the product subtotal, applicable discounts, shipping charges, taxes collected by SHARKBBAG, and the total payable to us.
Applicable sales taxes are calculated based on the order and delivery destination. Shipping charges depend on the destination and shipping option available for your order.
For cross-border deliveries, customs duties, import taxes, or customs clearance charges may apply. Where collected by SHARKBBAG, these amounts appear at checkout. Where they are not collected at checkout, they may be payable separately to the relevant authority or carrier. Any destination-specific arrangements are subject to the shipping information presented for your order.
We will not increase the amount charged to your payment method after you approve your order without your authorization.
6. Payment Authorization and Collection. Payment authorization is requested when you submit your order. Your bank may initially display an authorization or pending transaction that reserves the purchase amount.
An authorization hold is not necessarily a completed charge. The transaction becomes a completed charge when payment is captured. Orders must be successfully paid before shipment.
If authorization fails, expires, or cannot be completed, we may ask you to submit payment again through checkout or use another accepted method. An unpaid order may be canceled.
If an order is canceled before payment is captured, the authorization will be released or allowed to expire. Your bank controls when the reserved funds become available again.
7. Accurate Billing Information. You must provide accurate and complete billing and contact information, including your name, billing address, email address, and payment details. Your billing address should match the information held by your card issuer where required.
You must be the authorized cardholder or have permission to use the selected payment method. Incorrect information or incomplete authentication may result in a declined payment or a delay in processing your order.
Your bank or payment provider may require additional verification, such as a one-time code, banking-app approval, or another authentication step.
8. Order Confirmation and Payment Review. After a successful checkout, you will receive an order confirmation at the email address supplied with your order. Please review your order details and contact us promptly if anything is incorrect.
An order confirmation acknowledges receipt of your order. Orders remain subject to successful payment, product availability, and reasonable fraud-prevention checks.
If we cannot fulfill an order, we will notify you and cancel the affected items or order. Any payment already collected for canceled items will be refunded, together with any related charges that are refundable.
9. Declined, Failed, or Duplicate Payments. A payment may fail because of incorrect billing information, insufficient funds, card restrictions, incomplete authentication, or a decision by your card issuer.
If payment fails, check your details and contact your bank or try another available method. Before submitting another payment after an error, check whether you received an order confirmation to help avoid duplicate orders.
A pending authorization and a completed charge may temporarily appear together on your account. If you believe you have been charged twice, contact us with your order number, the transaction dates, and the amounts involved. We will investigate and refund any confirmed duplicate payment collected for the same purchase.
10. Cancellations and Refunds. To request a cancellation or report a payment issue, email hello@sharkbbag.com as soon as possible. Cancellation depends on the order’s processing and fulfillment status.
Product return eligibility, return conditions, and shipping-related refunds are governed by the return and refund policy published on our website. These Payment Terms explain how payment refunds are handled and do not replace that policy.
Approved payment refunds are returned to the original payment method. For purchases made through a digital wallet, the refund is routed through the original payment transaction to the associated payment account.
After a refund is processed, your bank may take up to 10 business days to make the funds available. This is a bank-processing estimate, not a guaranteed arrival date. If the refund has not appeared after that period, contact us so we can help trace it. Shopify refund processing information
If your original card has expired or been replaced, contact the issuing bank for help receiving the refund. Currency conversion may cause the amount credited in your account currency to differ from the original debit. Fees charged independently by your bank remain subject to that bank’s terms.
11. Payment Security and Privacy. Our checkout uses Shopify’s payment infrastructure to process payment information. Shopify is certified Level 1 PCI DSS compliant, an industry standard for handling payment card data. Shopify security information
Payment and order information may be processed by Shopify, payment networks, banks, and other service providers as necessary to complete transactions, prevent fraud, and handle refunds or disputes. Please refer to our website’s Privacy Policy for information about our handling of personal information.
Do not send full card numbers, card security codes, account passwords, or authentication codes to our customer support email. Enter sensitive payment information only through the appropriate secure checkout or payment-provider interface.
12. Billing Questions and Disputes. If you notice an unfamiliar or incorrect charge associated with an SHARKBBAG order, please contact us so we can investigate. Include your order number, the email address used at checkout, and the disputed amount.
You may also contact your bank or payment provider directly. Nothing in these terms limits your applicable consumer rights or your right to dispute an unauthorized or incorrect transaction.
13. Changes to These Terms. We may update these Payment Terms to reflect changes to our payment services or business practices. Updated terms will be published on this page. Changes will apply to future purchases and will not retroactively change the payment terms of an order already placed.
14. Contact Information. For payment questions, billing assistance, or refund inquiries, contact:
SHARKBBAG
Website: sharkbbag.com
Email: hello@sharkbbag.com
Address: 1691 W COLONIAL HTS, TUCSON, AZ 85746-1356, United States
Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM
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