Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@sharkbbag.com. Please note that returns will need to be sent to the following address: 1691 W COLONIAL HTS, TUCSON, AZ 85746-1356, United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@sharkbbag.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@sharkbbag.com.
Thank you for shopping with SHARKBBAG. This Return and Refund Policy explains how to request a return, exchange, replacement, cancellation, or refund for fashion bags purchased directly from sharkbbag.com.
We accept eligible returns for both defective and non-defective products. Our voluntary 30-day return policy is additional to any mandatory consumer rights available to you. Requirements for ordinary change-of-mind returns do not remove rights relating to faulty products, incorrect goods, misdescription, or non-delivery.
1. Store and Contact Information
Brand and store name: SHARKBBAG
Website: https://sharkbbag.com
Customer support email: hello@sharkbbag.com
Business address: 1691 W COLONIAL HTS, TUCSON, AZ 85746-1356, United States
Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM Eastern Time (ET)
Sunday: Closed
Contact us by email for all return and refund requests. You do not need to create a customer account to request assistance.
The address above identifies our business. Before mailing a product, obtain the return instructions and confirmed return destination described in Section 8.
2. Our Return Policy at a Glance
- Return request period: 30 calendar days after delivery for eligible change-of-mind returns.
- Products accepted: eligible defective and non-defective bags purchased directly from sharkbbag.com.
- Standard return condition: new and unused, allowing reasonable indoor inspection.
- Return method: by mail or courier following our written instructions.
- Change-of-mind return postage: paid by the customer.
- Return postage for a confirmed defect, shipping damage, incorrect item, or other error attributable to us: paid by SHARKBBAG.
- Restocking fee: none.
- Exchanges: available for eligible products, subject to stock and the terms below.
- Refund method: the original payment method whenever supported; an appropriate alternative is arranged if that method cannot receive the refund.
- Store processing time: review and submission of an eligible return refund within 7 calendar days after the returned product reaches the confirmed return destination.
- Bank posting time: additional processing time may apply, potentially up to 10 business days after a refund is issued, depending on the payment provider.
Any shorter mandatory deadline or more protective legal remedy takes precedence.
3. Purchases and Markets Covered
This policy applies to purchases made directly through sharkbbag.com and to the destinations where we accept orders. Our primary market is North America.
For products purchased from another retailer or marketplace seller, contact that seller about its return process. We can assist in checking whether an order was placed with SHARKBBAG if you are unsure.
The same standard return terms apply to regular-price and discounted bags. A sale price, promotional code, or seasonal promotion does not by itself make an otherwise eligible bag non-returnable.
4. The 30-Day Return Request Period
You may request a change-of-mind return within 30 calendar days after receiving the product. The day after delivery is day one. For an order delivered in separate parcels, the period for each item starts after that item is delivered.
Your request is timely when you send it within this period. A delay in our response does not invalidate a timely request. If a delivery scan does not reflect when the product was actually received, contact us so we can review the delivery evidence.
After we approve the return and provide complete instructions, hand the parcel to the carrier within 14 calendar days. The product does not need to arrive back within the initial 30-day request period. Keep proof of dispatch.
Tell us promptly if a problem with our instructions or label prevents dispatch. We will provide a reasonable extension for delays caused by us. Statutory cancellation or defect claims follow any applicable legal periods instead of a shorter voluntary deadline.
5. Condition of Bags Returned for Change of Mind
A bag returned because you changed your mind should be new and unused, clean, unwashed, unaltered, and free from customer-caused damage, stains, strong odors, or signs of everyday or travel use.
You may open the packaging and reasonably inspect the bag indoors to check its appearance, dimensions, compartments, closures, and fit. This inspection alone does not disqualify a return. Using the bag on a trip or for routine daily carrying goes beyond reasonable inspection.
Return the components originally supplied with the product, such as detachable straps, charms, accessories, and a dust bag where included. Retain product tags and labels during inspection and return them with the item. Use original packaging where reasonably possible, or suitable protective replacement packaging.
Different considerations apply to damaged, defective, or incorrect products. Original packaging, attached tags, or an unused condition are not absolute requirements for exercising a valid statutory remedy.
6. How to Request a Return
Email hello@sharkbbag.com with:
- Your order number, if available.
- The name and email address used for the purchase.
- The product and quantity you want to return.
- A brief explanation of the reason.
- Whether you prefer a refund or an exchange.
- A description and, where reasonably possible, photographs of any defect, damage, or incorrect item.
A purchase confirmation, receipt, or other reasonable evidence can help us locate an order if the order number is unavailable. Redact unrelated financial information from any supporting documents.
We do not require an unboxing video as a condition of assistance. If photographs cannot reasonably show the problem, explain it in writing so we can agree on a practical assessment method.
7. Review and Return Instructions
We normally respond to return requests within 1–3 business days. If information essential to identifying the order or understanding an issue is missing, we will explain what is needed.
Requests meeting this policy will be approved. Our email will confirm the product covered, the return destination, the dispatch deadline, and who is responsible for postage. Where we arrange a label, we will explain how to access and use it.
Return authorization helps us identify and handle the parcel; it does not replace your legal rights. A timely statutory cancellation or claim is not ineffective merely because an authorization number has not yet been issued.
8. Return Method and Destination
Approved returns are sent by mail or courier to the destination specified in our written instructions. Do not assume that the business address or the sender address on the original parcel is the correct destination for your return.
We provide the return destination before you need to purchase postage. You may also contact us before buying a product to ask about the expected return route and costs. In-person returns are not available under this policy.
If you have already sent a parcel without instructions, contact us with its tracking details. We will make reasonable efforts to locate it, although delivery to an incorrect address may delay processing. Lack of prior authorization alone does not remove a mandatory refund right.
9. Return Postage for Change of Mind
For an eligible return because you no longer want the product, ordered the wrong option, or prefer a different style, you pay the direct return shipping cost.
You may purchase postage from a suitable carrier after receiving the return instructions. The carrier's charge depends on the parcel, service, origin, and destination. We do not add a return-handling markup.
If we offer to supply a paid label, we will disclose its exact cost before you agree to use it. Any agreed deduction from the refund will be identified clearly, and you will not be charged twice for the same label. These rules remain subject to any law requiring us to pay the cost.
10. Return Postage When We Are Responsible
SHARKBBAG covers reasonable return shipping costs when a product is defective, arrives damaged, is materially different from its description, or was sent incorrectly due to our error.
We will provide a prepaid label where available or arrange another reasonable method at our expense. If reimbursement is the practical option, we will agree on the service and cost with you before dispatch. Contact us if paying postage in advance would prevent the return so we can arrange an alternative.
We do not charge a return-label fee for a return that is our responsibility. Where a valid claim can be resolved without returning the product, we will confirm this in writing.
11. No Restocking or Refund Administration Fee
We do not charge restocking, refund administration, or cancellation fees under this policy. We also do not deduct our own card-processing or platform fees from an otherwise full refund.
Customer-paid return postage for change of mind is a shipping expense, not a restocking fee. A product that does not satisfy the ordinary return conditions will be assessed as described in Section 24, with an explanation rather than an automatic percentage deduction.
12. Damaged, Defective, or Incorrect Products
Check your order when it arrives and contact hello@sharkbbag.com if the bag is damaged, has a fault, differs materially from the description, or is not the product ordered.
For example, a broken closure, detached strap attachment, torn lining on arrival, or incorrect model may require a remedy. We may ask for photographs of the item, shipping label, and packaging when they would help establish what happened.
Prompt reporting helps us investigate, but there is no separate 24-hour or 48-hour deadline that removes your legal rights. Do not continue using a damaged product if doing so could worsen the problem.
For a confirmed issue attributable to us, we will provide a refund or, if you agree, an appropriate replacement. Any different or additional remedy required by applicable law remains available. You will not be required to accept store credit in place of a monetary refund to which you are entitled.
13. Faults Discovered Later and Ordinary Wear
The voluntary 30-day return window does not set the lifetime of all legal rights concerning a product. Contact us about a fault discovered later; we will consider the circumstances and applicable law.
Normal wear, accidental damage, overloading, improper cleaning, misuse, or alterations are generally outside an ordinary change-of-mind return. We do not automatically classify a fault as customer damage merely because it appeared after use.
Any assessment will consider the nature of the bag, its description, reasonable use, and the evidence available. This policy does not disclaim mandatory product-quality obligations.
14. Missing Items and Delivery Problems
If an item is missing, first check whether your order was sent in separate parcels. Contact us with the order details so we can investigate and arrange any appropriate replacement or refund.
If tracking shows delivery but you did not receive the parcel, check the delivery details and contact us promptly. We will review carrier information and the circumstances; a delivery scan is not treated as conclusive evidence in every case.
We do not require a customer to resolve our carrier claim before receiving a remedy that is legally due. Where non-delivery or misdelivery for which we are responsible is established, we will offer an appropriate replacement or refund. Our investigation will not extend mandatory remedy deadlines.
15. Incorrect Addresses and Returned-to-Sender Parcels
Contact us immediately if the delivery address needs correction. We will make reasonable efforts to update an order before dispatch, but changes may no longer be possible once the parcel is with the carrier.
If a parcel is returned because of a customer-provided incorrect address, failed collection, or refusal unrelated to our error, we will contact you about the available options. Any reshipping charge or lawful deduction for an actual return-carriage cost will be explained and supported; the order value is not automatically forfeited.
We bear costs caused by our own addressing or fulfillment error. Refusing a parcel is not the recommended way to request a return because it can make tracking and identification more difficult, but it does not remove applicable statutory rights.
16. Order Cancellation and Failure to Ship
Email hello@sharkbbag.com as soon as possible to request cancellation. We accept cancellation of an unshipped order when the request reaches us in time to stop dispatch. If the parcel has already been handed to the carrier, we will explain the available return options, subject to any broader legal cancellation right.
When we cancel an order before shipment, we refund the amount paid for the canceled items and any related refundable delivery charges. If the entire order is canceled before shipment, we refund the entire amount collected for it.
If we cannot ship within the promised time, we will notify you and provide the legally required choice of agreeing to a revised timeframe or canceling for a prompt refund. We will not substitute store credit for a required refund without your agreement.
17. Exchanges and Replacement Products
You may request an exchange for an eligible unused bag within the same 30-day request period. Exchanges depend on the requested item being available and follow the same return-condition and postage rules.
Before you commit to an exchange, we will confirm availability, any product-price difference, and any applicable shipping charge. You may choose an eligible refund instead. If we cannot supply the agreed replacement, we will offer a refund rather than requiring indefinite waiting.
When replacing a confirmed defective or incorrect item because of our responsibility, we cover the necessary standard delivery cost. Replacement does not remove mandatory rights concerning the replacement product.
18. Discounted Products, Bundles, and Gifts
For an eligible discounted product, the merchandise refund is the amount actually paid after the applicable discount, together with refundable tax.
If a set or bundle was sold as one product, return its included components for a full change-of-mind refund. Contact us if only one component is faulty; we will not require unnecessary returns to resolve that issue. Any agreed partial refund will reflect the price allocated to the affected item, rather than an arbitrary penalty.
Gift recipients may contact us with reasonable purchase information. Monetary refunds normally go back to the purchaser's original payment method. We do not disclose another person's full payment information to a gift recipient.
19. What an Eligible Refund Includes
An eligible full merchandise return receives the price paid for the returned item and the associated refundable tax. No restocking fee is deducted.
For a complete order return, any standard outbound delivery charge collected by SHARKBBAG is also refunded. For a partial return, we refund any separately identifiable standard delivery charge attributable only to the returned item. If standard delivery was free, we do not subtract an undisclosed outbound shipping cost.
For change-of-mind returns, an optional premium-delivery upgrade already provided is not refunded unless applicable law requires otherwise. If the refund results from our error, we refund the relevant delivery charges needed to provide the required remedy.
Separate statutory reimbursement or compensation rights are not limited to the merchandise refund described here.
20. Inspection and Our Seven-Day Refund Processing Period
We inspect returned products and submit eligible refunds within 7 calendar days after the parcel reaches the return destination stated in our instructions. Inspection is included in this seven-day period; it is not an additional waiting period before the seven days begin.
We will email you the decision and, for an approved refund, the amount and confirmation that it has been issued. If we identify an eligibility problem, we will explain it within the same period and give you an opportunity to respond.
Where we confirm that no return is necessary, we issue the agreed refund within 7 calendar days after that confirmation. For an accepted cancellation of an unshipped order, this period starts when the cancellation is confirmed.
If the law requires a refund earlier, or requires us to act on proof of return dispatch instead of waiting for receipt, we follow that requirement. Internal review does not postpone a statutory deadline.
21. Original Payment Method and Bank Posting Time
Refunds are sent to the original payment method whenever that method supports a refund. If it cannot receive the funds, we will arrange an appropriate lawful alternative with you after reasonable verification. We do not require you to accept store credit in place of a refund owed.
For a purchase paid using more than one method, the refund is allocated to the original payment sources as appropriate. If a card has expired or been replaced, the issuing bank normally handles routing to the linked account; contact the bank if assistance is needed.
The seven-day period in Section 20 is our refund-processing period, not a guarantee of bank posting within seven days. After issuance, a bank or payment provider may need additional time, potentially up to 10 business days, to make the refund visible. Other payment methods may follow different processing schedules.
22. If a Refund Has Not Arrived
Review the refund-confirmation email and the original payment account. A refund can appear as a separate credit or as a reversal of the original transaction.
If you have not received it within 10 business days after our refund confirmation, email hello@sharkbbag.com with the order number. We will check its status and provide an available transaction reference to help your payment provider trace it.
If a refund failed or was not actually released, we will take steps to correct it. We will not simply describe an unissued refund as a bank delay. Do not email full card details, passwords, or authentication codes when asking for help.
23. International Returns, Duties, and Currency
If an authorized return crosses a border, use the correct customs information and identify the parcel as returned merchandise where appropriate. We can provide reasonable assistance with the order documentation. Do not misstate the contents or value.
The return-postage responsibilities in Sections 9 and 10 apply to cross-border returns as well. Any additional handling requirements or agreed charges will be explained before dispatch.
Taxes or import charges collected by SHARKBBAG will be refunded where required. Charges paid directly to customs or a third party may require a separate reimbursement application to that authority or provider; we will reasonably assist with supporting documents.
Refunds are processed in the relevant original transaction currency where supported. Currency conversion rates or fees applied independently by your financial institution may affect the amount shown in your account, subject to any mandatory rights.
24. Returns That Do Not Meet the Ordinary Conditions
If a change-of-mind return appears used beyond reasonable inspection, incomplete, altered, or damaged after delivery, we will explain the concern and provide relevant evidence where available.
We will discuss the available outcome, which may include correcting a missing-component issue, returning the item to you, or agreeing on a partial refund where lawful. We do not impose an automatic restocking percentage or silently retain the product without resolving the matter.
Any proposed charge to send an ineligible item back to you will be disclosed before you agree. These procedures do not restrict remedies for a valid defect, misdescription, or other statutory claim.
25. Packing, Tracking, and Return Transit
Pack the bag securely and include enough order information to identify the return. Remove personal belongings from pockets and compartments. Keep the carrier receipt and any tracking number until the matter is resolved.
For a self-arranged change-of-mind return, tracked shipping is recommended so dispatch and delivery can be established. If the carrier loses the parcel, contact us and the carrier so the evidence and available remedies can be reviewed.
Where we provide the label or arrange collection, we handle the associated carrier investigation. Proof that you handed over the correctly packed parcel using our instructions will be considered. We do not transfer responsibilities to you that applicable law places on us.
26. Consumer Rights in North America
Our voluntary return terms do not exclude or reduce non-waivable rights under applicable United States, Canadian provincial or territorial, or Mexican consumer-protection laws.
Depending on the transaction and jurisdiction, these rights may include remedies for defective or misdescribed goods, cancellation for failure to supply required information or deliver as promised, and additional reimbursement or compensation. A legal right may remain available after our 30-day change-of-mind period has expired.
Where Mexican law provides a statutory revocation period or a particular remedy, our authorization process and ordinary condition requirements do not replace that protection. Where any applicable law conflicts with this policy, that law governs to the extent of the conflict.
27. Questions, Disputes, and Payment-Provider Rights
Contact hello@sharkbbag.com if you disagree with a decision or need a clearer explanation. Include the order number and the point you want us to review.
You retain any right to contact your payment provider, consumer-protection authority, or another competent body. Contacting us is encouraged but does not require you to miss a legal or payment-provider deadline.
If a payment dispute is already open, let us know so we can coordinate the response and avoid duplicate reimbursement. We do not require you to give up a valid dispute right as a condition of receiving a remedy owed to you.
28. Business Days and Personal Information
Calendar days include weekends and public holidays. Unless otherwise stated, business days in our processing estimates mean Monday through Friday, excluding US federal holidays. Customer support is also available on Saturdays during the hours listed below. Banks and carriers may observe different holidays.
Information supplied with a return request is used to identify the purchase, assess the issue, arrange the remedy, and maintain appropriate records, as described in our Privacy Policy. Share only information reasonably relevant to the request.
29. Policy Updates
We may update this policy prospectively and revise the date above. The policy applicable when you placed your order continues to govern that purchase, together with any more favorable commitment we make and any applicable mandatory law.
An update does not retroactively remove an existing right or invalidate a return request already submitted in time.
30. Contact SHARKBBAG
Website: https://sharkbbag.com
Email: hello@sharkbbag.com
Business address: 1691 W COLONIAL HTS, TUCSON, AZ 85746-1356, United States
Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM Eastern Time (ET)
Sunday: Closed
For a return, email us before sending the parcel so we can provide the correct destination and instructions.
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