Terms of service
Welcome to SHARKBBAG. These Terms of Service explain the conditions for using sharkbbag.com and purchasing our fashion bags. In these Terms, “SHARKBBAG,” “we,” “us,” and “our” refer to the business operating this store, and “you” and “your” refer to the person using the store or placing an order.
Please read these Terms before purchasing and retain a copy with your order confirmation. Nothing in these Terms removes consumer rights that cannot lawfully be excluded or restricted.
1. Store Identity and Contact Details
Brand and store name: SHARKBBAG
Website: https://sharkbbag.com
Customer support email: hello@sharkbbag.com
Business address: 1691 W COLONIAL HTS, TUCSON, AZ 85746-1356, United States
Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM Eastern Time (ET)
Sunday: Closed
We sell fashion bags for everyday use and travel, primarily to customers in North America. Contact us by email about orders, products, deliveries, returns, refunds, or these Terms.
The business address above is provided for business correspondence. It is not automatically the correct destination for a product return. Obtain the confirmed return address from our customer support team before sending merchandise.
2. Eligibility and Agreement
To place an order, you must have the legal capacity to enter into a purchase agreement under the laws that apply to you. If you have not reached the applicable age of majority, a parent or legal guardian must make the purchase on your behalf.
By submitting an order after these Terms have been made available to you, you agree to the Terms applicable to that purchase. If you act for another person or organization, you must have authority to do so.
Website-use provisions apply to the extent they have been brought to your attention and are enforceable under applicable law. Agreement to these Terms does not itself provide consent to optional advertising, marketing messages, or nonessential cookies.
3. Related Policies and Order Information
Read these Terms together with our Return and Refund Policy, Privacy Policy, and the product, shipping, and checkout information provided before your purchase. Our Privacy Policy explains personal-information practices and choices; it does not replace any separate consent required by law.
The Return and Refund Policy provides the detailed procedures for returns, exchanges, and refunds. Shipping charges, available destinations, and the estimates applicable to your order are disclosed in the store and during checkout.
Mandatory law takes priority over conflicting wording. A specific product description, delivery commitment, or other promise forming part of your purchase is not canceled by a general disclaimer in these Terms. Later policy changes do not reduce rights already attached to an existing order.
4. Markets and Delivery Availability
Our primary market is North America. Available delivery destinations and services depend on the address entered at checkout. Advertising to a region does not mean that every address within that region is supported.
Any destination restrictions relevant to an order must be disclosed before payment. If we discover after purchase that we cannot deliver to an accepted address, we will contact you and arrange an appropriate solution or refund.
Our US business address does not, by itself, represent a product's country of manufacture or its dispatch location. Product-origin statements, where provided, are governed by the relevant product information.
5. Customer Details and Accounts
Provide accurate contact, billing, and delivery information and review it before submitting an order. Tell us promptly if information needs correction. We will make reasonable efforts to assist, although changes may be unavailable after dispatch.
Where customer accounts are offered, keep your login credentials confidential and notify us of suspected unauthorized access. We may use reasonable verification measures to protect an account, order, or refund.
You are not automatically responsible for every unauthorized transaction simply because an account or payment credential was used. Applicable payment protections and legal rights continue to apply. Do not send full card numbers, passwords, or authentication codes to our support email.
6. Product Information and Availability
We aim to describe each bag accurately, including its material, dimensions, color, features, and included components. Review the description and selected options before ordering. Accessories shown for styling are included only when the product description identifies them as part of the purchase.
Screens and lighting can affect how colors appear. Any stated measurements or tolerances should be read with the listing. These observations do not excuse sending a materially different, defective, or incorrectly described product.
Availability can change. We may update or discontinue products for future orders, but this does not remove obligations concerning accepted orders. A preorder or backorder must be identified before purchase, together with its expected dispatch information.
We will not substitute a different product without your agreement.
7. Prices, Promotions, and Checkout Totals
The applicable currency and product price are displayed during shopping and checkout. Review the final order summary before submitting payment. Shipping charges, taxes collected by us, and any other charges collected by us must be disclosed before you commit to the purchase.
Promotions may have stated dates, eligibility conditions, quantity limits, or combination restrictions. Material conditions must be available before purchase. A discount does not, by itself, make a bag non-returnable.
Price changes apply to future purchases. We do not increase the agreed price of an accepted order without your express agreement. If a material pricing error is discovered, we will explain it and seek an appropriate resolution permitted by law; we will not automatically charge the difference.
An ordinary bag purchase does not enroll you in a subscription or create a recurring membership charge.
8. Taxes, Import Charges, and Currency Conversion
Applicable taxes collected by SHARKBBAG are included in or added to the order total as identified at checkout. Tax treatment may depend on the delivery destination and applicable law.
For a cross-border order, any arrangement under which you must pay import duties, taxes, or clearance charges separately must be disclosed before purchase. Where the exact amount cannot reasonably be calculated in advance, we will explain the potential charge and how it is determined. These Terms do not authorize an undisclosed merchant fee.
Your bank or payment provider may apply its own currency-conversion rate or foreign-transaction fee under your agreement with it. We do not control those independent charges. Applicable rights concerning refunds or reimbursement remain unaffected.
9. Payments and Verification
The payment methods currently accepted for your order are shown at checkout. By submitting payment, you confirm that you are authorized to use the chosen method for the disclosed amount.
Payments are handled through the payment services available in checkout. An authorization may temporarily reserve funds before a payment is captured. A declined payment or unsuccessful checkout does not create a completed purchase.
We may request information reasonably necessary to verify a transaction or investigate suspected fraud. We will explain what is needed and avoid requesting unnecessary sensitive information. If an order cannot proceed, we will release or reverse the authorization where possible or refund any amount collected, as applicable.
Any separately offered financing or installment arrangement requires your agreement to the provider's disclosed terms. It does not reduce our obligations as the seller.
10. Placing and Accepting Orders
Before submitting an order, review the selected products, quantities, delivery address, delivery options, and total price. After successful submission, we send confirmation using the contact information provided.
We accept an order when we send an order confirmation identifying the purchased products and agreed total, or earlier if applicable law requires. A payment authorization or a message stating only that a payment attempt was received is not, by itself, confirmation that an order has been accepted.
If your confirmation appears incorrect or does not arrive, contact hello@sharkbbag.com. Retain your receipt and order number where available; other reasonable proof of purchase can also help us locate an order.
11. Orders We Cannot Complete
Before acceptance, we may decline an order for a legitimate reason, such as unavailable stock, an unsupported delivery address, failed payment, reasonably suspected fraud, or a legal restriction.
If an accepted order cannot be completed, we will contact you promptly, explain the problem where legally permitted, and offer the remedy required by the circumstances and applicable law. We will not use a general cancellation clause to disregard an accepted price or a valid consumer claim.
If the entire unshipped order is canceled, we refund the full amount collected for it. For a partial cancellation, we refund the canceled products and related refundable charges. Cancellation does not remove any additional remedy the law gives you.
12. Shipping and Delivery Estimates
Available shipping services, charges, processing information, and delivery estimates are provided before purchase. Use the estimate applicable to your destination and chosen service. A delivery estimate is not a guaranteed arrival date unless we expressly identify it as a guarantee.
Processing time and carrier transit time are separate where stated. If an order is dispatched in multiple parcels, we will provide the available shipment information. We will not add an undisclosed shipping charge merely because we choose to split an order.
We will ship within the promised dispatch period. For a US order without a stated dispatch period, we will ship within 30 calendar days after receiving a properly completed order, unless a different arrangement is lawfully agreed.
If we cannot ship on time, we will notify you, explain the delay, and provide the required choice of agreeing to a revised timeframe or canceling for a prompt refund. We will not treat silence as consent where affirmative consent is required.
13. Delivery Problems and Address Errors
Contact us promptly if a parcel is missing, damaged, returned to sender, or marked delivered when you have not received it. We will investigate with the relevant service provider and arrange an appropriate replacement, refund, or other required remedy.
A carrier's delivery scan is not conclusive in every situation. We do not require you to complete our carrier claim before receiving a remedy that is legally due. Handing a parcel to a carrier does not automatically remove our delivery responsibilities.
If an incorrect address supplied by you causes an additional delivery or return cost, we will explain the actual, reasonable charge before agreeing on the next step, subject to applicable law. We bear costs caused by our own addressing or fulfillment error. An undeliverable parcel does not automatically result in forfeiture of the order value.
14. Customer Requests to Change or Cancel an Order
Email hello@sharkbbag.com as soon as possible to request a change or cancellation. Include enough information to identify the purchase.
We accept cancellation of an unshipped order when your request reaches us in time to stop dispatch. Changes depend on the order's status and stock availability. If a proposed change affects the price or delivery arrangements, we will obtain your agreement before applying it.
After dispatch, we will explain the available return options. These operational limits do not restrict a broader cancellation right provided by law. We do not charge an order-cancellation fee.
15. Returns and Exchanges
Our Return and Refund Policy applies to eligible defective and non-defective bags purchased directly from sharkbbag.com, including discounted bags.
For a change-of-mind return, email your request within 30 calendar days after receiving the item. The day after delivery is day one. For split deliveries, each item's period begins after that item arrives. A timely request remains timely if our response is delayed.
After approval and complete return instructions, dispatch the return within 14 calendar days. The bag should be new and unused, allowing reasonable indoor inspection, and include the supplied components. Use protective packaging; original packaging is preferred where reasonably available.
You pay direct return postage for a change-of-mind return. We cover reasonable return costs for a confirmed defect, delivery damage, materially incorrect description, or wrong item attributable to us. We charge no restocking or refund administration fee.
Exchanges are subject to availability. Any price difference or applicable shipping cost will be disclosed before you agree. You may choose an eligible refund instead.
Returns are made by mail or courier to the destination in our written instructions. In-person returns are not available. Ordinary return conditions and authorization procedures do not override mandatory rights relating to defective goods or statutory cancellation.
16. Refund Amounts, Methods, and Timing
An eligible merchandise refund includes the amount actually paid for the returned item and associated refundable tax. We do not deduct our own payment-processing or platform fees.
For a complete order return, we also refund any standard outbound delivery charge collected by us. For a partial return, we refund any separately identifiable standard delivery charge attributable only to the returned item. Free delivery does not become a hidden deduction. An optional premium-delivery upgrade already provided is generally not refunded for a change of mind, unless required by law. Refunds resulting from our error include the relevant delivery charges needed to provide the required remedy.
We inspect returns and submit eligible refunds within 7 calendar days after the parcel reaches the confirmed return destination. Inspection is included in that period. If no return is required, the period begins when we confirm that arrangement; for an accepted cancellation of an unshipped order, it begins when cancellation is confirmed. An earlier mandatory deadline takes priority.
Refunds go to the original payment method whenever supported. If it cannot receive the refund, we arrange a lawful alternative with you. We do not require store credit in place of a monetary refund owed.
The seven-day period is our processing time. Your bank or payment provider may need additional time, potentially up to 10 business days after issuance, to display the funds. Contact us if the refund has not appeared within that period so we can help trace it.
17. Product Quality and Consumer Guarantees
Products must conform to the description and the quality obligations applicable to the sale. Contact us if a bag is defective, arrives damaged, or differs materially from what was ordered. We will provide the remedies required by law and our Return and Refund Policy.
The voluntary 30-day return period does not define the duration of all legal rights. We do not impose a separate 24-hour or 48-hour reporting limit that removes a valid statutory claim.
Follow any care instructions supplied with the bag and use it reasonably. Ordinary wear, overloading, accidental damage, or unsuitable cleaning may affect eligibility for a voluntary remedy, but a fault is not automatically treated as misuse merely because it appeared after use.
Nothing here excludes applicable implied warranties or statutory guarantees concerning merchantability, satisfactory or acceptable quality, fitness for purpose, conformity, or durability where those protections cannot lawfully be excluded.
18. Shopify's Role
Our online store is hosted by Shopify, which provides the commerce platform used to offer products and process online shopping activities.
Your purchase agreement for SHARKBBAG products is with SHARKBBAG. We are responsible for our product descriptions, accepted orders, customer service, fulfillment obligations, and applicable return and refund commitments.
If you separately use a Shopify-operated service, its own terms may apply to that service. Those terms do not replace our responsibilities as your seller or remove rights you may have against another responsible party.
19. Privacy, Cookies, and Data Choices
Our Privacy Policy explains the information we collect, its uses, disclosures, retention, and your rights. We share information with Shopify and relevant providers to operate the store, process orders, deliver products, and provide support, subject to applicable privacy requirements. These providers may process information in other countries.
Where Shopify Network Intelligence or related enhanced services are enabled, Shopify also processes information about visits and purchases to provide services using interactions with our store, other merchants, and Shopify. The applicable privacy notices and controls explain those activities.
Shopify's Consumer Privacy Policy is available at https://www.shopify.com/legal/privacy/consumers, and its privacy portal is available at https://privacy.shopify.com.
Where applicable, you may opt out of sale, sharing, or targeted advertising through the available store privacy controls or by emailing hello@sharkbbag.com. We honor legally recognized preference signals as required. Where consent is required for optional processing, we obtain it separately; accepting these Terms does not substitute for that consent.
20. Electronic Communications and Marketing
We use the contact information supplied with your order to send confirmations, service messages, shipping updates, and information about returns or refunds. Keep your contact details current so we can reach you about your purchase.
Electronic communications are used subject to any applicable consent, record-access, or notice requirements. You may contact us for a copy of an order document or clarification of a message.
Promotional communications are subject to your choices and applicable law. You can unsubscribe using the instructions in a marketing message or contact us directly. An unsubscribe request does not prevent necessary transactional communications about an existing order.
21. Intellectual Property
Website text, photographs, graphics, logos, and other protected materials belong to SHARKBBAG or their respective owners, as applicable. No transfer of intellectual property ownership occurs when you browse the website or buy a bag.
You may view the website and retain reasonable copies of product and order information for personal shopping, recordkeeping, or exercising legal rights. Commercial reproduction or use of protected material requires permission unless the law permits it.
Nothing in these Terms prevents lawful quotation, honest reviews, fair use, resale rights, or other statutory exceptions. If you believe material on our website infringes your rights, email hello@sharkbbag.com with the relevant page, a description of the issue, and information allowing us to assess and respond to the claim.
22. Reviews and Customer Submissions
If you submit a review, photograph, or other material for publication, provide content you are entitled to share and avoid disclosing another person's private information without an appropriate basis.
You retain ownership of your submission. You grant us a nonexclusive, royalty-free permission to host, display, and make reasonable technical formatting changes to it for the review or community feature to which you submitted it. This permission does not transfer your copyright or automatically authorize use of your name, image, or review in advertising; we obtain any separate permission required for that use.
We may remove unlawful content, spam, threats, private information, or material unrelated to the relevant product or service. We do not prohibit or penalize an honest negative review, require a favorable review for a remedy, or make removal of an honest review a condition of receiving a refund owed.
23. Prohibited Conduct
Do not use the store to commit fraud, submit unauthorized payments, impersonate another person, distribute malicious software, gain unauthorized access, interfere with security, or unlawfully collect other people's information.
Do not threaten or harass staff or other users, submit knowingly fraudulent claims, or infringe another person's rights. Automated activity that disrupts the store or circumvents access restrictions is prohibited to the extent permitted by law.
These restrictions do not prohibit lawful price comparison, accessibility tools, good-faith security reporting, legitimate returns, honest criticism, or exercising consumer and privacy rights.
24. Third-Party Links and Services
The website may provide links to independent websites or optional services. Review their applicable terms and privacy notices before using them. A link alone is not a representation that we control all content or activities on the linked website.
We are not responsible for an independent provider's conduct merely because its website is linked. However, this provision does not exclude responsibility that the law places on us, including obligations involving providers we use to fulfill your order or process information on our behalf.
25. Website Availability and Corrections
We take reasonable steps to keep the store usable and information accurate, but maintenance, technical faults, or network problems may interrupt access. We may update website features and correct mistakes.
If a technical problem affects your order or payment, contact us so we can investigate. An outage or correction does not automatically cancel an accepted order, authorize an extra charge, or eliminate a refund right.
General editorial content does not replace a product description or a specific written commitment made as part of your purchase. We do not use a general website disclaimer to excuse misleading product information.
26. Responsibility and Limits on Liability
We remain responsible for obligations and losses for which applicable law makes us liable. To the extent legally permitted, we are not liable for indirect losses that were not reasonably foreseeable when the relevant agreement was made, or commercial losses arising from business use of products sold for personal consumer use.
This limitation does not exclude or restrict liability for fraud, intentional misconduct, gross negligence, death or personal injury where liability cannot be limited, defective-product liability that cannot be excluded, or a breach of nonwaivable consumer, privacy, or other legal rights.
It does not limit your right to receive products paid for, an eligible refund, or another legally required remedy. Where a limitation is prohibited in your jurisdiction, it does not apply to you.
27. Events Beyond Reasonable Control
An event beyond reasonable control, such as a natural disaster, serious transport disruption, or government restriction, may affect performance. If an event affects your order, we will take reasonable steps to reduce its impact and communicate relevant changes.
Such an event does not authorize indefinite delay or allow us to retain payment without providing the required goods or remedy. Applicable cancellation, delayed-shipment, and refund rights remain available.
28. Complaints and Payment Disputes
If you have a concern, email hello@sharkbbag.com with the order details and the outcome you are seeking. We normally respond within 1–3 business days and will explain any information needed to investigate.
Contacting us can help resolve an issue, but it is not a compulsory step that removes or postpones a legal right. You may use an available payment-provider dispute process, contact a consumer authority, or seek a remedy through a competent court.
If a payment dispute is already open, tell us so we can coordinate any refund and avoid duplicate reimbursement. You are not required to abandon a valid dispute as a condition of receiving a remedy owed.
29. Governing Law and Consumer Jurisdiction
These Terms and our purchase agreements are governed by the laws of the State of Arizona and applicable United States federal law, except to the extent mandatory law requires otherwise.
This choice does not deprive a consumer of protections that must apply under the laws of their place of residence. Applicable US state laws, Canadian provincial or territorial consumer laws, and Mexican consumer protections continue to apply where legally required.
A dispute may be brought before a court with lawful jurisdiction. These Terms do not require every consumer to bring a claim exclusively in Arizona, impose mandatory arbitration, or waive a class, collective, or representative remedy available under applicable law.
30. Restricting Access and Closing Accounts
We may reasonably restrict website or account access to address a security threat, fraud, a serious violation of these Terms, or a legal requirement. Where appropriate and legally permitted, we will explain the action and provide a way to contact us about it.
You may stop using the website or request account closure by emailing hello@sharkbbag.com. We may retain records that we are lawfully required or entitled to keep, as described in the Privacy Policy.
Closing or restricting an account does not erase an accepted order, a refund obligation, or an existing consumer right. We will provide a practical way to obtain assistance with outstanding purchases.
31. Changes to These Terms
We may revise these Terms for future transactions and will update the date at the top. Material changes affecting an ongoing service will be communicated where required, and we will obtain agreement where the law requires it.
The version applicable when you place an order continues to govern that purchase, together with any later, more favorable commitment we make. A website update does not retroactively remove an accrued right or change an accepted order without a lawful basis and any required agreement.
32. General Provisions and Contact
If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. A delay in exercising a right does not automatically waive it.
These Terms, the applicable policies, and the specific information forming part of your order describe our agreement for the relevant purchase. They do not exclude legally binding pre-purchase statements or remedies for misrepresentation. Any transfer of our business or contractual responsibilities remains subject to law and must not reduce existing consumer protections.
Calendar days include weekends and public holidays. Unless otherwise stated, business days in our processing estimates are Monday through Friday, excluding US federal holidays. Saturday support availability does not change that definition. Banks and carriers may observe different holidays.
For questions about these Terms or a purchase, contact:
SHARKBBAG
Website: https://sharkbbag.com
Email: hello@sharkbbag.com
Business address: 1691 W COLONIAL HTS, TUCSON, AZ 85746-1356, United States
Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM Eastern Time (ET)
Sunday: Closed
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