Shipping policy

Last Updated: September 17, 2026

Thank you for shopping with SHARKBBAG. This Shipping Policy explains our free standard shipping service, order handling, delivery estimates, tracking, and assistance with delivery problems for fashion bags purchased directly from sharkbbag.com.

1. Shipping Information at a Glance

Shipping Method: Standard Shipping
Shipping Cost: Free on all orders
Minimum Purchase Requirement: None
Handling Time: 1–3 business days
Transit Time: 5–8 business days
Estimated Total Delivery Time: 6–11 business days after the order is placed

The estimated total delivery time includes both handling and transit. The handling period is not added again to the 6–11 business-day estimate. These are estimated timeframes rather than a guaranteed delivery appointment. Our responsibilities when an order is delayed are explained below.

Customer Support: hello@sharkbbag.com
Support Hours: Monday – Saturday, 9:00 AM – 6:00 PM Eastern Time (ET)
Sunday: Closed

2. Free Standard Shipping on All Orders

SHARKBBAG offers free standard shipping on every order accepted through sharkbbag.com. No minimum order value, promotional code, membership, or subscription is required.

The standard shipping charge at checkout is zero in the order's displayed currency. Free standard shipping also applies to discounted products and orders using an eligible promotional code.

We do not add mandatory packaging, handling, fuel, or delivery surcharges to the advertised free standard shipping service. If we divide an order into more than one parcel, there is no additional shipping charge.

Product prices and applicable taxes are separate from the shipping charge. Cross-border tax and customs arrangements, where relevant, are explained in Section 18. Return postage is addressed in Section 20 and our Return and Refund Policy.

3. Delivery Destinations

Our primary market is North America. The countries, regions, and postal codes we currently serve are the destinations supported by our checkout. Enter the complete delivery address to check availability before submitting an order.

Free standard shipping and the published 6–11 business-day total delivery estimate apply to accepted standard-shipping orders. We do not automatically promise delivery to every address throughout North America or worldwide.

If an address is outside our service area, checkout should prevent completion of that order. If an unsupported address is accepted in error, we will contact you promptly to agree on a suitable alternative or cancel and refund the affected order. We will not impose an undisclosed delivery surcharge after purchase.

4. Business Days and Time Zones

For this policy, business days are Monday through Friday, excluding US federal holidays. Saturdays, Sundays, and those holidays are not counted in the handling and delivery estimates.

Orders may be placed online at any time. Orders received on a weekend or holiday enter handling on the next business day. Business-day estimates exclude the intervening non-business days; those days do not create an additional handling period.

We use Eastern Time (ET) for order-date references and customer support hours. ET follows Eastern Standard Time or Eastern Daylight Time, as seasonally applicable. Our Saturday customer support hours do not mean that Saturday is a standard handling or transit business day.

A carrier may deliver on a weekend, but weekend delivery is not included in our published estimate. Public holidays at the delivery destination may also interrupt local carrier or customs operations.

5. Order Handling: 1–3 Business Days

Our normal handling time is 1–3 business days after an order is placed. Handling includes routine order and payment checks, preparing the purchased products, packing, and handing the parcel to the shipping carrier.

Routine verification and packing are included in this period. We do not add an undisclosed processing period before the stated handling time begins. Creating a shipping label alone does not mean that a parcel has been handed to the carrier.

Please provide accurate contact and delivery details. If essential information is missing or a payment problem prevents fulfillment, we will contact you promptly and explain what is needed. We will communicate any resulting change to the expected schedule rather than silently restarting the delivery estimate.

If we cannot dispatch within the stated handling period, the delay procedures in Section 12 apply.

6. Transit Time: 5–8 Business Days

Standard shipping transit normally takes 5–8 business days after the parcel is handed to the carrier. Transit includes movement through the carrier network and delivery to the address supplied with the order.

Transit time is separate from the 1–3 business-day handling period. It is not counted from the moment a shipping label is created if the carrier has not yet received the parcel.

Routing, local delivery schedules, unusual weather, service interruptions, and customs inspections can affect an individual shipment. These circumstances do not remove our obligation to investigate a delivery problem or provide a remedy when required.

7. Estimated Total Delivery Time: 6–11 Business Days

The estimated total time from placing an order to receiving it is 6–11 business days:

1–3 business days of handling + 5–8 business days in transit = 6–11 business days in total.

This estimate includes ordinary order preparation and shipping. It is not a promise that delivery will occur within 6–11 calendar days, and it does not guarantee a particular time of day.

We do not treat routine sales volume or internal processing as an automatic extension beyond the published estimate. If we become aware that your order is likely to be delayed, we will provide the relevant update and available options.

If your order has not arrived by the end of the estimated period, contact hello@sharkbbag.com. You may also contact us sooner if tracking shows a problem; there is no requirement to wait until the final estimated day to report an issue.

8. Order Confirmation

After a successful order, we send an order confirmation to the email address provided at checkout. Review the products, quantities, contact information, and delivery address and notify us promptly of any error.

If you cannot find the confirmation, check your spam or junk folder and contact us. A missing confirmation email does not, by itself, mean that an order failed. We can use reasonable purchase information to locate it.

An order confirmation acknowledges the purchase; a shipping confirmation provides dispatch information. The two messages serve different purposes.

9. Shipping Confirmation and Tracking

After dispatch, we send a shipping confirmation with the available carrier and tracking information. Where a tracking link or number is supplied, use it to follow the shipment's progress.

Tracking updates are not always immediate. A “label created” or similar status may mean that shipment information has been transmitted before the carrier's first physical scan. A short delay between scans does not necessarily indicate that the parcel is lost.

Tracking-update delays do not add a separate allowance to the published delivery estimate. Contact us if tracking is unavailable, appears incorrect, or shows no meaningful progress beyond the expected schedule. We will help check the shipment rather than directing you to resolve the issue alone.

10. Carriers, Packaging, and Delivery Arrangements

We arrange a shipping service suitable for the destination and parcel. The carrier used for a particular order will be identified in the shipment information where available. This policy does not guarantee use of a specific carrier unless we expressly agree otherwise before purchase.

We package products to provide reasonable protection during normal transport. Packaging style may vary without changing the bag or included components you purchased.

A carrier may request a signature, provide a collection notice, or follow its applicable delivery procedures. Check legitimate carrier notices and contact us if you need help understanding them. We do not require customers to buy optional shipping insurance to receive the delivery protections or remedies they are otherwise entitled to.

11. Orders Shipped in Separate Parcels

An order containing multiple products may arrive in separate parcels. If this happens, we will provide the available shipment information for each parcel, and no additional standard shipping charge will apply.

Splitting an order does not automatically extend the original delivery estimate for the remaining products. If any item will be delayed, we will notify you and explain the available options.

Check the shipment confirmation before reporting a missing item, since another parcel may still be on the way. If an item is not accounted for, contact us so we can investigate. Each item's return-request period starts after that item is delivered, as explained in our Return and Refund Policy.

12. Delays Before Dispatch

If we cannot ship within the promised handling period, we will notify you promptly, explain the delay, and provide a revised dispatch estimate when one is reasonably available.

We will give you the legally required choice of agreeing to the revised timeframe or canceling the unshipped order for a prompt refund. Where affirmative agreement is required, we will not treat silence as consent to an extension.

If we cannot establish a reasonable revised dispatch date, we will explain that situation and your cancellation options. We will not require you to wait indefinitely or accept store credit instead of a refund owed.

An inventory error or unexpected shortage will be handled through a clear update and an appropriate cancellation, refund, or alternative that you expressly accept. We will not substitute a different bag without your agreement.

13. Delays During Transit

If your shipment is delayed, contact hello@sharkbbag.com with your order number and the available tracking details. We will review the shipment status and work with the relevant carrier or fulfillment provider.

We will share meaningful updates and the available resolution options. Carrier or customs investigations do not automatically suspend applicable legal deadlines or justify retaining payment indefinitely without delivery.

If non-delivery is established, or circumstances otherwise entitle you to a remedy, we will arrange a refund or, if you agree, a replacement at no additional standard shipping cost. A replacement is subject to availability and an agreed delivery estimate.

14. Lost Parcels and Parcels Marked Delivered

If tracking shows delivery but you cannot locate the parcel, check the delivery details, any designated safe place, and your household or building reception where appropriate. Then contact us promptly so we can investigate.

We may review delivery scans, available delivery photographs, address details, and other relevant information. A tracking scan is not automatically treated as conclusive evidence that you received the order.

Responsibility will be assessed from the circumstances and applicable law, including any delivery instructions you gave. We will not automatically reject a claim merely because a carrier marked the parcel delivered.

Where a parcel is lost or misdelivered and we are responsible, we will provide an appropriate refund or an agreed replacement. You do not have to complete our carrier claim before receiving a remedy that is legally due.

15. Damaged, Incorrect, or Incomplete Deliveries

Inspect the order when it arrives and contact us if a bag is damaged, an item is missing, or the wrong product was delivered.

Include your order number, a description of the problem, and photographs of the product, packaging, and shipping label where reasonably possible. Retaining packaging can help an investigation, but an unboxing video is not required.

Prompt reporting helps us resolve the issue. There is no separate 24-hour or 48-hour reporting deadline that removes a valid statutory claim. If a problem becomes apparent later, contact us so we can consider it under the applicable policy and law.

For a confirmed issue attributable to us, we cover reasonable return shipping and any necessary standard replacement delivery. We will provide a refund or, if you agree, an appropriate replacement, together with any additional remedy required by law.

16. Address Accuracy, Restricted Addresses, and Changes

Provide the recipient's name, street address, unit or apartment number where relevant, city, state or province, postal code, and country accurately. Supply a contact number only where needed for the selected delivery service.

P.O. boxes, military addresses, and remote locations are accepted only where the available shipping service and checkout support delivery to that address. We do not promise a special delivery service solely because an address can be typed into a form.

Email hello@sharkbbag.com immediately if an address needs correction. We will make reasonable efforts to update it before dispatch. Changes or redirection may not be possible after the carrier has taken possession.

We bear costs caused by our own addressing or fulfillment error. If a new shipment is required solely because of incorrect information supplied by you, any actual, reasonable additional delivery cost will be explained and agreed before reshipment, subject to applicable law. The original standard shipping charge remains zero.

17. Failed Delivery Attempts and Returned Parcels

Follow legitimate carrier instructions for redelivery or collection when reasonably possible. Contact us if a collection deadline, address issue, or other difficulty prevents receipt.

If a parcel is returned to the sender, we will contact you about the available options. We will not automatically treat the entire order value as forfeited.

Where a failed delivery was caused by our error or a carrier problem for which we are responsible, we will arrange the appropriate remedy at our expense. Where it results from an incorrect customer address, failure to collect, or refusal unrelated to our error, any lawful charge for actual return carriage or reshipment will be explained before the next step is agreed.

Refusing a parcel is not the recommended method of requesting cancellation or a return because it can complicate tracking. However, refusal does not remove any applicable statutory cancellation right.

18. Taxes, Customs, and Cross-Border Deliveries

Free standard shipping covers the standard transportation service. It does not itself mean that the product price is exempt from sales tax, import duty, or another government-imposed charge.

Taxes and other amounts collected by SHARKBBAG are identified in the order total before payment. For a cross-border order, we will disclose before purchase whether any import taxes, duties, or clearance charges must be paid separately by you. Where an exact amount cannot reasonably be calculated in advance, we will explain the potential charge and the basis for it, as permitted by applicable law.

This policy does not authorize hidden shipping or handling fees. If a carrier or customs authority requests a charge you were not informed about, contact us so we can review and resolve the issue. We will not rely on this general customs clause to impose an undisclosed merchant charge.

Please provide information reasonably required for lawful customs clearance. We will not misstate a parcel's contents or value. Customs delays do not remove your applicable delivery, cancellation, or refund rights.

19. Cancellations and Delivery-Related Refunds

Email us as soon as possible to request cancellation. We accept cancellation of an unshipped order when your request reaches us in time to stop dispatch. If it has already shipped, we will explain the available options under our Return and Refund Policy and applicable law.

For a complete order canceled before shipment, we refund the full amount collected. For an affected item in a partially fulfilled order, we refund the amount paid for that item and associated refundable taxes and charges. No cancellation or refund administration fee applies.

For an accepted cancellation of an unshipped order, we issue the refund within 7 calendar days after confirmation. If we confirm a delivery-related refund without requiring a product return, we issue it within 7 calendar days after that confirmation. Any earlier statutory deadline takes priority.

Refunds are made to the original payment method whenever supported. If that method cannot receive the refund, we arrange an appropriate lawful alternative with you. We do not require store credit in place of a monetary refund owed.

Our seven-day period is the time for issuing the refund. Your bank or payment provider may need additional time, potentially up to 10 business days after issuance, to display the funds. Contact us if a confirmed refund has not appeared within that period.

20. Returns, Exchanges, and Free Outbound Shipping

Our Return and Refund Policy explains the full return process. Eligible change-of-mind returns may be requested within 30 calendar days after delivery. After approval and complete instructions, dispatch the return within 14 calendar days.

Free outbound standard shipping does not automatically include free return postage for a change of mind. Customers pay direct return postage for those returns. SHARKBBAG covers reasonable return costs for confirmed defects, damage, incorrect products, or other errors attributable to us.

We do not retroactively deduct a hidden outbound shipping charge from an eligible refund because the original delivery was free. No restocking fee applies. Eligible return refunds are inspected and submitted within 7 calendar days after the parcel reaches the confirmed return destination, subject to any earlier legal deadline.

Contact us before mailing a return so we can provide the correct destination and instructions. The business address and the sender address on the original parcel should not be assumed to be the return address. Authorization procedures do not override mandatory rights.

21. Responsibility for Delivery Services

We remain responsible for the delivery obligations applicable to our sale, even when a carrier or another service provider performs part of the work. Dispatch does not automatically transfer every delivery risk to you or end our duty to assist.

Severe weather, transport disruption, or other events beyond reasonable control may affect timing. We will take reasonable steps to reduce the impact and communicate relevant changes. Such events do not authorize indefinite delay or remove a refund or other remedy that is legally due.

22. Delivery Information and Privacy

We use the delivery and contact information supplied with an order to arrange shipment, provide updates, investigate problems, and fulfill related obligations, as explained in our Privacy Policy.

Relevant information may be shared with the providers involved in those activities, subject to applicable privacy requirements. If you send an order to another person, provide their details only when you have an appropriate basis to do so.

When contacting support, provide only information reasonably needed to identify the order and resolve the issue. Do not email full payment-card details, passwords, or authentication codes.

23. Policy Updates and Consumer Rights

We may update this policy for future orders and revise the date above. The policy and delivery commitments applicable when you placed an order continue to govern that purchase, together with any later, more favorable agreement and mandatory law.

Nothing in this policy excludes rights that cannot lawfully be restricted under applicable US, Canadian, Mexican, or other consumer laws. A more protective mandatory rule takes priority over conflicting wording.

This policy should be read with our Terms of Service, Return and Refund Policy, and Privacy Policy. A general provision in another policy does not remove the specific free-shipping or delivery commitments stated here for your purchase.

24. Contact SHARKBBAG

For shipping questions, address corrections, delayed orders, missing parcels, or other delivery assistance, contact:

SHARKBBAG
Website: https://sharkbbag.com
Email: hello@sharkbbag.com
Business address: 1691 W COLONIAL HTS, TUCSON, AZ 85746-1356, United States

Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM Eastern Time (ET)
Sunday: Closed

We normally respond within 1–3 business days. Include your order number where available and a brief description of the issue so we can assist efficiently. You do not need a customer account to request help.